Frequently Asked Questions

Many students come to use with such questions as, “Can I buy an essay online?”, “Do you offer reliable paper writing service?” etc. We are always ready to answer any of them. However, to enable our clients to get the answers to their questions faster, we have prepared a list of frequently asked questions with answers you may find useful. Here they are:

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  • Will you keep our cooperation private? Is there any guarantee that my personal information won`t be shared with third parties?

    Taking care of the confidentiality of our customers, we have a strict Privacy policy. This means that we protect the personal information of both our customers and our writers from disclosure. When working on your order, your writer won`t be aware of your name and gender. Pay attention that you won`t be able to get the personal information of your writer as well.

  • What assignment type should I choose?

    To help us figure out what kind of writing help you want to get, you should contact our support team via Live Chat or e-mail, and one of our managers will check your instructions with our writer`s department. Once you know what kind of order you should place, you will be able to do it.

  • I have already completed a part of my paper. Can you finish it?

    Yes, we can help you finalize your paper. You should just place an order providing us with the accurate instructions, and attach the file that should be finalized. In case of having any questions regarding the order`s placement, you should contact our support managers, and they will gladly assist you.

  • Do you provide free revisions in case some corrections are needed?

    If you think that your paper wasn`t written the way you expected, you can request a revision within 48 hours from the order delivery. Please, note that you can get a free revision only in case your revision instructions don`t contradict your initial guidelines. However, if you introduce new instructions, a compensation order should be placed.

  • Do you guarantee that your papers are plagiarism-free?

    Our company provides its customers with top-notch academic papers, which means that these papers are free from plagiarism. The writer working on your order will create it from scratch in accordance with your requirements. What is more, we will check it on the most reliable plagiarism-detection checkers. Please, note that we don`t check our papers on Turnitin as this software saves all the previously checked papers. Thus, if your professor decides to check it for plagiarism, the report may show a high score.

  • Can you help me with taking an online test?

    In addition to providing our customers with various kinds of writing services, we also offer our professional assistance with taking online tests. When placing such an order, you will need to choose the “Online exam” order type. What is more, you will need to attach all the necessary readings and materials that will help us complete your test successfully. Besides, we need to know the date, time, duration of the test, as well as your time zone. Finally, you should not forget to provide us with valid login details.

  • I don`t want to provide you with my phone number. Should I do that?

    No, you are not obliged to provide us with your phone number or e-mail, though you should understand that your valid contact details will greatly improve our communication; thus, it will help us reach the best outcome

  • What is your pricing policy?

    The price of your order will depend on many factors. In particular, the system will consider the number of pages, the academic level, the urgency, as well as additional options chosen. If you want to know the price for your order before placing it, you should check out our “Prices” section or contact our support managers, and they will calculate the price.

  • I have some problems with paying for my order. What am I supposed to do?

    We don`t work with the payments directly. Therefore, in case of having any issues, you will need to try using another credit card or choose another payment system. Besides, you may try to pay for your order using another browser or device. In case of having any questions regarding the payment process, you should contact our support managers.

  • How can I know that my order is assigned?

    You can track your order progress in your personal account. If you see that your order has a “Payment verification” status, it means that it wasn`t verified in the system yet. In this case, you will need to pay for it. If you see that the order has a “Processing” status, it means that the writer is already assigned. In case the order has a “sent” status, it means that your order can be downloaded from the system.

  • How can I change my phone number/e-mail/password?

    You can update this information in your personal profile. To do it, you will need to log in to your account and click on the Edit tab. To save your updates, you need to save changes.

  • I was satisfied with the quality of the paper I received from you. Can I request the same writer for my other orders?

    You are free to cooperate with your preferred writer. To do it, you will need to indicate the preferred writer`s ID when placing an order. Pay attention that this option requires additional payment as it is needed to ensure the priority of your order for the preferred writer.

  • If I choose a supreme level of writing, should I pay for a preferred writer?

    The supreme level of writing means that your order will be assigned to one of our best writers in the shortest time possible. Also, you will receive a Detailed Plagiarism Report with the comments on plagiarism score. However, if you want your order to be written by a specific writer, you should pay for this option additionally. When placing an order, you will need to add a preferred writer`s id to the respective field.

  • How do I request a revision?

    If you are dissatisfied with the quality of the paper received, you need to request a revision. Pay attention that a free revision deadline depends on the length of your paper (from 48 hours to 30 days). To send a revision request, you will need to go to My Orders – Completed Orders. Once you find the necessary order ID, you need to send a revision request. Make sure to provide your writer with an accurate deadline and clear revision instructions.

  • How can I add more pages to my order?

    You can log in to your personal account and place a new order mentioning that it is related to one of your Processing/Completed orders. Have some questions? Feel free to contact our support representatives and they will assist you with the order`s placement.

  • I have selected the wrong academic level/order type/urgency/number of pages. Can I update the order form?

    You won`t be able to edit your order form once it is completed. However, our support managers can do it for you. Pay attention that the price for your order will be recalculated based on your new requirements.

  • Is it possible to get my paper earlier?

    If you realize that you want to get your paper earlier than it was ordered, you should notify us about it. Please, note that the price for your order depends on the urgency chosen. Thus, if you want to cut the deadline, you will need to pay the price difference. If you have any questions regarding placing the compensation order, you should get in touch with our support managers, and they will help you settle the issue.

  • Can I order a draft?

    If you want to double-check on the progress of your order, you can add a draft option. If you purchase a draft, it will be available to you after 50% of the overall deadline. Please, note that a draft option requires additional payment.

  • Can I ask for a free revision just once?

    No, you can ask for a free revision an unlimited number of times within a free revision period.

  • Do you send papers via e-mail when they are ready?

    As soon as the deadline for your assignment is over, you will be able to access it in the system. Also, you will receive an e-mail with a direct link that will enable you to download your paper in one click.

  • Where can I find my final paper?

    To receive your paper, you will need to click on My Orders – Completed Orders – click on the order ID – download the file. In case of having any difficulties with accessing your file, you need to contact our support team.

  • I was notified about the refund of my order. How long will it take to get my money back?

    It depends on the policies of your bank. Usually, this process takes no more than 3-5 days.

  • How do I get my order after its completion?

    After the order is completed, you will get a notification in a form of an e-mail. The next step is to visit your account on our website and download your paper from there. If you have problems with that, you can ask to send your paper directly to your e-mail. 

  • What shall I do if my professor changes instructions in the middle of writing process? 

    If you buy cheap essays online or any other paper from us and the tutor changes instructions before we assign the writer to the order, you can send them to us and will start working on the new instructions. Nevertheless, if the instructions are changed during the writing process, the customer will have to place a compensation for the writer’s work. New instructions require writing a completely new paper or making sufficient modifications, which takes much time and efforts.

  • How do I know that you are working in my order? Can I check its status somehow?

    In the process of placing your order, you will get your own account on our website. This account will be used for receiving and sending messages, as well as for monitoring writing process. If you have questions regarding the status of your order, you will have a possibility to send a message to the writer directly or to any customer support representative. There are also other options how you can contact us, including live chat or phone. 

  • How good your papers are? 

    If you buy school papers online from us or any other paper you need, do not have to worry about its quality. We deliver only unique and original paper to our clients. It means that we never copy any materials and make sure that the papers are plagiarism free. Each paper ordered from us is written from scratch and is based on the instructions provided in the process of order placement. 

  • How professional your writers are?

    In order to maintain the status of the best writing company, we work with the best writers only. The best means a writer with great writing experience holding Master’s or PhD degree. Each of them passes a number of tests before becoming one of our employees.

  • How do I know that you can be trusted?

    It is not easy to choose a reliable writing company, especially if you are doing it for the first time. However, we are the company that has been working in the industry for quite a long time and we have already managed to earn a reputation of a reliable writing service. Our main priority is to provide services of high quality to our customers and make them happy with the papers they get. For this reason, we hire only the best writers who hold high academic degrees (Master’s, PhD). They will not only help you get a paper you need but will also help you to choose an interesting topic. Besides, we offer many additional services, which will positively surprise you. One of them is 24/7 availability. It means that you can contact us any time you need and place your order. Besides, you can check the feedback from our customers to make sure that our services are what you need. 

  • What kind of services do you offer?

    Our company offers professional writing assistance, including college essay help, as well as high school and university writing help. We are available for students from all over the world and can easily write papers on any topic and of any difficulty level.